Thank you for signing up for coaching.
I truly look forward to working and walking with you during this time in your life. I promise to be there consistently and use my gifts and skills to the best of my ability to not merely help you survive but to use this crisis as a springboard to transform your life and relationships into something extremely satisfying.
Here are a few housekeeping details as we begin.
1. I will e-mail you to set up the half hour consultation once I receive the form from my shopping cart indicating that you signed up.
2. Please enter my E-mail address in your E-mail address book. Or enter it in the appropriate place on your E-mail system to assure that E-mails are not blocked by filters. E-mail: [email protected].
2. I typically call you if you live within the USA. If you live outside the USA, I expect that you will call me.
I will call you at the number listed on your sign up form. I call the work number first if you have more than one number listed. E-mail me if you want me to call you at a different number. I try to be very prompt, calling within a couple minutes of our appointed time.
If you would like to call me, state that in your e-mail with the time preferences.
3. Give at least 24 hours lead advance if you need to change the appointment. I will do the same for you. Such advance time allows me to schedule someone else and for you to schedule your time wisely as well.
If you do not call within the 24 hour time frame, I will consider that one of your sessions. If I fail to notify you within 24 hours, I will give you free an additional session.
4. If, for some reason, you miss a session, I will either leave you a voice message or send an e-mail, informing you of our inability to connect. Again, that will be considered as one of your sessions.
It is then your responsibility to call or e-mail to set up another appointment. I will not assume that we will talk at the same time the next week.
5. If e-mail between calls is part of your coaching package, here are some guidelines. E-mail me if you have a question, comment, or want to share something. (Some find it very helpful to “get it out.”) I will respond within 24 hours. The exception may be some weekends, although I try to be available a couple hours at those times. You may write as often as you wish. Most find writing a couple times a week meets most needs.
6. If you have not signed up for e-mail, but have an urgent question or concern, please feel free to contact me outside our scheduled time. I tend to be flexible.
7. Your insurance will not cover coaching. I will not sign any insurance forms. I will not fill out or submit any report to any person or institution. Coaching is not therapy. Coaching is offering support, insight, and encouragement as well as behavioral and language skills and strategies to help you achieve what you want.
8. If it seems like the coaching is not helping you get where you want to go, please let me know. It is important to talk about what you want. We might need course corrections to keep us on the right path. As we go through the coaching experience, keep in the back of your mind how coaching is helpful. I will send out a brief feedback form after the coaching sessions are completed. I want to learn from you and continually improve this service.
9. You may sign up for additional coaching once you complete the package. Many do sign up for additional sessions. At the end of the package we will talk about your needs for additional coaching and proceed from there.
I hope this information is helpful. If you have questions, please feel free to call or e-mail.
Again, I really look forward to talking to you.
Wishing us the best,
Bob
[email protected]
616.821.3928
